Ok, why so many stars? I have used this company a few times for controlling mice in our garage. The mice come back every few years, through gaps in our garage doors. Yesterday, I called due to a possible roach problem. I know, roaches...yeek. Not sure why, as the house is kept OCD clean. APCC rep comes out today and does not see immediate issue. As this is not an infestation, but rather a few infrequent sightings over the past few days. The technician says, "no problem. Let's set some glue traps with bait and see if we can find some roaches." Next, he tells me..."NO CHARGE, since we did not end up spraying today." I attempted to pay twice, but he tells me that they only charge a fee if they actually do real "pest control" work. I was so impressed, I decided to YELP this. So, as a repeat customer from prior mouse visits, I rate this company FIVE STARS. I will gladly patronize a company that is courteous, on time and values my business enough to be overly fair with me.